The technical support staff (Chen JT) never inform me that it will take 2 WEEKS just to send the LCD to MCL in Subang, else I WILL SEND IT BY MYSELF!
When I called him to check for status, he asked me to call the supplier. HOW CAN A CUSTOMER SERVICE STAFF ASK CUSTOMER TO CALL THEIR SUPPLIER? He shld FOLLOW UP with his Warranty Officer & Supplier and get back to customer on the status!
MCL told that they will go to ALL IT Section 14 atleast once a week. But ALL IT never pass the LCD to them since it was submitted on 10 Jun 2010. Where is the "TEAM" who keep track of warranty items/process??
Chen JT from ALL IT informed that the LCD has been collected by MCL yesterday. But when I called MCL today (24-Jun), they told that driver will only go to collect LCD TODAY!! (I hope they REALLY go) What's the communication problem between ALL IT & MCL??!
After spending 3 days time (from 22 til 24-Jun) & money to CALL and FOLLOW UP with them, the LCD still NOT YET collected for repair until TODAY!! OH MY GOD!!
How many time and money a customer need to spend in order for them to get the thing done?!
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