The technical support staff (Chen JT) never inform me that it will take 2 WEEKS just to send the LCD to MCL in Subang, else I WILL SEND IT BY MYSELF!
When I called him to check for status, he asked me to call the supplier. HOW CAN A CUSTOMER SERVICE STAFF ASK CUSTOMER TO CALL THEIR SUPPLIER? He shld FOLLOW UP with his Warranty Officer & Supplier and get back to customer on the status!
MCL told that they will go to ALL IT Section 14 atleast once a week. But ALL IT never pass the LCD to them since it was submitted on 10 Jun 2010. Where is the "TEAM" who keep track of warranty items/process??
Chen JT from ALL IT informed that the LCD has been collected by MCL yesterday. But when I called MCL today (24-Jun), they told that driver will only go to collect LCD TODAY!! (I hope they REALLY go) What's the communication problem between ALL IT & MCL??!
After spending 3 days time (from 22 til 24-Jun) & money to CALL and FOLLOW UP with them, the LCD still NOT YET collected for repair until TODAY!! OH MY GOD!!
How many time and money a customer need to spend in order for them to get the thing done?!
Thursday, June 24, 2010
Wednesday, June 23, 2010
My LG 19" LCD (W1953T-PF) is DEAD! No Display!
My LG 19" LCD (W1953T-PF) was dead (no display) 2 weeks ago. I send to ALL IT Hypermarket, Digital Mall, PJ Section 14 for warranty claim on 10 Jun 2010. Their staff (Chen J. T.) told that my LCD will be sent to MCL Berhad (their supplier) for repair on 11 Jun.
On 23 Jun, I called ALL IT, PJ Section 14 to check for status. Their staff asked me to check with MCL Berhad (Subang Jaya). I contacted MCL and was told that they not yet received the LCD!!! I called ALL IT again and they said MCL's driver just collected the LCD today (23 Jun). IT TAKES 2 WEEKS JUST TO TRANSFER THE LCD FROM PJ TO SUBANG JAYA!! What a POOR SERVICE offerred by ALL IT, PJ Section 14!! They should have inform MCL to collect the LCD for repair and NOT JUST WAIT FOR THEM TO COME! Their staff never inform me that it will take such a long time to send the LCD to supplier, else I will send it by myself! If I didn't push them today, my LCD could be kept in their Store Room UNTIL NEXT YEAR!!!
Lessons from my experience:
1) NEVER NEVER buy things from ALL IT Hypermarket, PJ Section 14
2) NEVER NEVER buy products from LG
If you have similar experience, pls share with me!
On 23 Jun, I called ALL IT, PJ Section 14 to check for status. Their staff asked me to check with MCL Berhad (Subang Jaya). I contacted MCL and was told that they not yet received the LCD!!! I called ALL IT again and they said MCL's driver just collected the LCD today (23 Jun). IT TAKES 2 WEEKS JUST TO TRANSFER THE LCD FROM PJ TO SUBANG JAYA!! What a POOR SERVICE offerred by ALL IT, PJ Section 14!! They should have inform MCL to collect the LCD for repair and NOT JUST WAIT FOR THEM TO COME! Their staff never inform me that it will take such a long time to send the LCD to supplier, else I will send it by myself! If I didn't push them today, my LCD could be kept in their Store Room UNTIL NEXT YEAR!!!
Lessons from my experience:
1) NEVER NEVER buy things from ALL IT Hypermarket, PJ Section 14
2) NEVER NEVER buy products from LG
If you have similar experience, pls share with me!
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